How to Deal with Hackers/Rule Breakers & Hub Behavior

[ApplesFTW]

I'll start with how to deal with hackers and rule breakers, because that applies to everyone reading this. A quick few do's and don'ts for dealing with them. In no particular order.

Do-

• Get evidence (screenshot for language/spam/donor abuse, video for hacking)
• Submit a report on the forums
• Avoid discussing it with anyone in public chat and any non-staff outside public chat
• Inquire what could have been done better or differently if nothing is done about your report
• Warn the rule breaker in a friendly manner about how they are breaking rules (a simple, "Please don't [blank]," will suffice)

Don't-

• Accuse the person of anything, anywhere, at any time, of doing anything
• Tell them you have evidence of them breaking rules
• Tell them you're going to submit a report
• Argue with anyone about the rule breaker or how they're breaking rules
• Complain if nothing is done about your report

Basically, this is to avoid stupid arguments in chat where nobody wins. Simply be quiet about what's going on, get evidence, submit a report, continue to be quiet about it, let staff handle it, still be quiet about it, and carry on with your day. This is the formula for happiness and rainbows. When you tell someone they're going to get banned or you're reporting them, they'll get unhappy, then they might be mean, and then you'll get unhappy, and who knows who else will be unhappy at the end of the day.

Thanks for taking your to time to read this,

-DividableApples

 

[Viretine]

Great thread! These rules are broken a lot from what i have seen in the Au hub. Once again, Good job!

 

[ApplesFTW]

Great thread! These rules are broken a lot from what i have seen in the Au hub. Once again, Good job!

ikr, and thanks!