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Can't get the "Diamond to Platinum?"

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Vekian

Platinum
Joined
Jan 18, 2014
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I have diamond at the moment and wanted to get platinum. So I went onto the shop and saw there was an "Upgrade" so I hit it and it says this "You are not allowed to purchase this item." The username is correct and everything ;( please help
 

Aracnophobia

Career
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May 29, 2012
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Alrighty,

The Support Team suggests that you clear your internet browser's cookies, and then reattempt the purchase.
You can find instructions on clearing your internet browser's cookies
here: http://www.wikihow.com/Clear-Your-Browser's-Cookies

If that does not work, we also suggest switching to another internet browser in order to complete the transaction.
If you are using a mobile browser, please download the Chrome App and complete your purchase using that.

If the problem still persists, please provide the MC account name and we'll look into the issue.

If you have any further questions, feel free to contact me through PM. Have a pleasant stay on the MCGamer Network and take care!
TL.
 
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