Niall
Peacekeeper
- Joined
- Mar 29, 2013
- Messages
- 1,756
- Reaction score
- 961
Hey there,
Here's a suggestion that will benefit the manner in which matters are handled on TS by staff. Here is what I propose:
Benefits:
I really hope this concept is introduced to the TeamSpeak and I from a community member and staff perspective believe it will be extremely beneficial and efficient in the long run.
Please, give your thoughts about this! What do you think about the idea? Do you have any questions regarding it?
Thanks,
Niall
Here's a suggestion that will benefit the manner in which matters are handled on TS by staff. Here is what I propose:
- The VIP help desk is removed as I don't think I've ever seen it used.
- The staff available channel is removed as it'll be redundant.
- The number of mod meetings rooms are decreased in order to keep most issues in the help desk channels.
- Replacing where these two channels once lied, will be 3-4 numbered help desks. These helpdesks are where the community go when they need to talk to a Mod, report a hacker, anything that would usually require a staff member and sent through a poke on TeamSpeak.
- Another set of channels that would be introduced are private help desks positioned just above the public help desks. These private help desks are where the staff move members out when they need to talk to them in private about their issue. Staff members would be able to deal with multiple issues at different times by putting users in private help desks and going back and forward as needed. e.g. John might need to report a hacker, but he is uploading his video, so a staff member would move John to a private room and go handle other issues and come back in a bit to continue helping John.
- OPTIONAL: A specific help desk could be created for hacker related issues specifically.
Benefits:
- A more organised fashion for staff to deal with issues.
- All members are attended to and no ones needs are ignored when they poke a staff member.
- Staff won't be poked every five seconds and instead are responsible for just checking the help desks.
- Staff can multitask issues utilizing private help desks making the staff team more efficient.
I really hope this concept is introduced to the TeamSpeak and I from a community member and staff perspective believe it will be extremely beneficial and efficient in the long run.
Please, give your thoughts about this! What do you think about the idea? Do you have any questions regarding it?
Thanks,
Niall