Guide Problem connecting to the new SoftLayer servers? Follow this

[clankstar]

Hello,

We are noticing a number of people can't connect to our Eu servers. We are not sure what is causing this, so we need your help.

Follow this guide first (windows users):

1. Click on Start -> Run (WinXP) or Start (WinVista and up)
2. Type cmd and hit enter
3. Type ipconfig /flushdns
4. Check if you can connect to a server. Still not working? Go on.
5. Try to connect to the server ip 5.10.66.64
6. Try to connect to the server ip 5.10.66.73
7. Is this working? Than it is a DNS problem. Try switching to Googles DNS server. Not working? Go on.

If it is still not connecting, we need you to post some basic information in this thread:

• Country
• Operating system
• Is US working?
• What error do you get?
• Run a traceroute to 5.10.66.64 and 5.10.66.73, then screenshot it. More info about doing a traceroute: http://www.mediacollege.com/internet/troubleshooter/traceroute.html
• Any other relevant information

 

[ukkie1996]

and for mac users?

 

[clankstar]

and for mac users?

Replace step 2 and 3 with http://www.hongkiat.com/blog/how-to-clear-dns-cache-in-mac-osx-leopard/

 

[Stormphraxl]

By 7. I assume you mean Can you connect to the ip's. Well I Can't So here is the information

• Country Uk - England
• Operating system - Xp (have tried with Windows 7 tho)
• Is US working? Yes
• What error do you get? Can't Reach Server
• Any other relevant information. I could reach the servers before we went out of Beta? Also I can't access "eulb.mcsg.in" either. Is this related?

 

[FunkyFred]

i feel sorry for people who are getting that error :S hope its fixed soon

 

[ChadTheDJ]

We also need a traceroute if possible to the 2 servers. Please try a traceroute on the following IPs:

5.10.66.64
5.10.72.80

We are looking into why some people cannot connect even though the servers are indeed online. Seems like only a few people are having this issue.

 

[ukkie1996]

• Country - the Netherlands
• Operating system - mac osx 10.7.4
• Is US working? - yes
• What error do you get? - Host is down
• Any other relevant information. - can't connect to the eu leaderbords

 

[Darkonback]

Country switzerland

• Operating system - mac osx 10.7.3 (i can update to 10.7.4)
• Is US working? - yes
• What error do you get? - Host is down
• Any other relevant information. - can't connect to the eu leaderbords

​

 

[Stormphraxl]

Sorry Trace the ip?

 

[Spl1nk]

Country: Germany.
Operating System: WinXp
Is US working?:Yes
What error do you get?: Cant reach server
Any other relevant information?: eulb accesable.

 

[ChocoTaco622]

Us is not working for me well it goes to the point until it says logging in then it just stops, i couldn't hit cancel but my computer was working plz help!!!

 

[ChocoTaco622]

Btw how can i be a mod or such because i would really like 2 help u guys!