I refer you to my earlier posts on another similar thread, where I specifically explained the scientific probability of the manner from the viewpoint of the provoked. The probability of the average person overcoming the urge to respond to the provoker mentally, physically, or verbally, is too improbable to impose it as the solution to this dilemma, one that affects n0t only the individuals, but the business and it's ability to accumulate a good cash flow as a whole.
To shove this clearly hot topic away as being the fault and problem of only the individuals, you're merely leaving the cycle that statistics show will only continue to run it's course, which from a business standpoint isn't a good thing. As you are a member of the staff, I would expect you would understand this. There is a reason acts of harassment and inappropriate behavior are frowned upon and stopped as much as possible by the staff team; to keep players happy and playing, or in other words, to keep the business coming, all things these actions attack.
Not everyone is in that percentage of people who can tolerate this stuff, and you cannot expect everyone to be. That's far too ambitious a request. An individual can also certainly ease the problem of susceptibility for themselves, but it's scientifically impossible to be immune to mental reaction to a "get rekt" when you are in a position of a well recognized or skillful player, which many players are, or if you think you're these things, which many more people do. The better solution would really just be to stop the act of players provoking each other, which while also quite ambitious, is a lot easier to get close to than relying on everyone to individually fight human instinct.
From the individual standpoint, you make a point, everyone should try to avoid being too upset over this stuff. That doesn't make it an unintelligent topic to discuss, though, as the potential downsides to ignoring it can lead to financial disadvantages for the business (though negligible in comparison to other factors) and unhappy individuals, who, in my personal opinion, shouldn't be looked down upon just because they have problems with things you don't.
Edit: Certainly, these statements aren't cited in what I've wrote, and it hurts my argument significantly. If you're willing to do some research to check the authenticity of these arguments, though, you're free to. I'll admit, I couldn't be bothered to go scouring the internet for the sources on all these right now, it's the middle of a school day and I have an actual paper I should be writing.